Shipping policy

Processing Time
Orders are processed within 3–5 business days after your order is placed. Business days do not include weekends or holidays.

During launches, sales, or high-volume periods, processing may take longer.

Shipping Time

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery time is 3–7 business days after your order ships. Shipping times are estimates and are not guaranteed.

Shipping Delays

ITHAUSCO is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or circumstances outside of our control.

Incorrect Shipping Address

Please make sure your shipping information is correct before placing your order. ITHAUSCO is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

Lost or Stolen Packages

Once tracking shows that your package has been delivered, ITHAUSCO is not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.